M18 Estudio 205: Joya de Monastiraki

Overall it was nice because the location of this appartement was right in the perfect location. Positive: The location was perfect Negative: Was in an old building not fully renovated and one elevator was not working. But the floor we were on was fully renovated and nice.

Positive: Location is amazing, and communication with property is great. Negative: The fridge was making a lot of noise throughout the night, which made it very difficult for me to sleep. Also you can easily hear people walking in the corridor from inside the room.

Positive: La posizione è ottima. Negative: Luci poco naturali.

Positive: Τοποθεσία Negative: Δεν έγινε αλλαγή σεντόνια και πετσέτες κατά την διάρκεια της 4ημερης διαμονής

Positive: Nothing Negative: Worst accommodation experience I have ever had. The customer service was extremely disappointing. After paying a significant amount for the stay, we received no flexibility, no understanding, and no willingness to help. When we requested fresh towels, our request was refused. When we asked for a short late check-out because of a delayed flight, we were asked to pay an additional €50 just to stay a couple more hours. What was most frustrating was the inconsistency in communication. First, the management apologized and acknowledged the issues we raised, then later claimed everything was according to their policy. Instead of focusing on guest satisfaction, every request seemed to be met with extra charges. I travel frequently and have stayed in many apartments and hotels, but I have never experienced such poor treatment. I would not stay here again and would not recommend this property to anyone looking for good customer service or hospitality.